Abstract
Through the Respect for People program, staff receive mandatory training on these listening and collaboration behaviors, which are incorporated in VM’s leadership expectations; patient and team member experience efforts; diversity, equity and inclusion strategy; and process improvement work. How does this build trustworthiness? The Virginia Mason Medical Center Respect for People program builds trust by fostering an inclusive, psychologically safe workplace climate in which all team members foster respectful behavior (e.g., listening to understand, keeping one’s promises) during interactions with patients and each other, and where individuals feel safe to ask for help, discuss problems and admit errors as we work together toward our vision to be the quality leader and transform health care.
This resource is found in our Actionable Strategies for Health Organizations: Empowering Worker & Learner Voice (Worker & Learner Engagement).
