Abstract
It probably won’t surprise you to learn that incivility on the front lines of business is on the rise. After all, as the pandemic wore on, we saw in real time how frontline workers went from being seen as “essential” to being seen as, essentially, punching bags. What might not be obvious is that incivility doesn’t affect only workers who experience it directly — it also affects those who witness it, with consequences for businesses and society. Christine Porath has studied incivility for more than 20 years, looking at the experiences at work of people around the world. Her research shows that business leaders have the power to improve things, both for workers and for society as a whole.
