Impact of Supervisory Support on Turnover Intention: The Mediating Role of Burnout and Job Satisfaction in a Longitudinal Study

Fukui, Sadaaki; Wu, Wei; Salyers, Michelle P.

Impact of Supervisory Support on Turnover Intention: The Mediating Role of Burnout and Job Satisfaction in a Longitudinal Study

Fukui, Sadaaki; Wu, Wei; Salyers, Michelle P.

Abstract

High rates of provider turnover are problematic for our mental health system. Research indicates that supervisory support could alleviate some turnover intention by decreasing emotional exhaustion (a key component of burnout) as well as by increasing job satisfaction. However, the potential mediation mechanisms have not been rigorously tested. Longitudinal data collected from 195 direct clinical care providers at two community mental health centers identified positive effects of supervisory support on reduced turnover intention through reduced emotional exhaustion. Job satisfaction was not a significant mediator. Supervisory support may help mitigate turnover intention through work-related stress reduction.

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Administration and Policy in Mental Health and Mental Health Services Research
2019
Profession(s)
Mental Health Workers
Topic(s)
Recruitment & Retention
Burnout
Resource Types
Peer-Reviewed Research
Study Type(s)
Randomized Controlled Trial (RCT)
Action Strategy Area(s)
Leadership
Physical & Mental Health
Setting(s)
Community
Academic Role(s)
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