Abstract
[This is an excerpt.] “You broke the rules for us, and it made all the difference.” This statement, made by a family member recalling how a nurse “broke” a hospital rule regarding visitation so that a new mom and her baby were able to visit one another inspired an idea. It got members of the IHI Leadership Alliance thinking: How many rules do we currently have in place that were likely created with the best of intentions but don’t benefit patients, families, or staff? [To read more, click View Resource.]
This resource is found in our Actionable Strategies for Health Organizations: Improving Workload & Workflows (Reducing Administrative Burdens).
