Abstract
[This is an excerpt.] In healthcare, listening to what employees tell you they need goes a long way. When workers feel like their feedback isn't being heard, they can become disengaged – a problem that can lead to increased turnover, negative patient experience scores and more. For HR teams, a successful engagement strategy begins with listening, a skill that should go beyond routine employee surveys. Listening should be centered on a comprehensive plan that includes both structured and unstructured conversations that consider the needs of all employees and leaders. Cleveland Clinic recently launched a new listening effort as part of the organization's four-part engagement strategy. The program, which is being introduced to employees in phases, begins with a leadership approach focused on three key elements: listening, connecting and developing. [To read more, click View Resource.]
This resource is found in our Actionable Strategies for Health Organizations: Empowering Worker & Learner Voice (Worker & Learner Engagement).
